Saturday, May 27, 2017

Engaging with local readers and serving the community can be profitable too

Sufficiently engaging with local readers is now said to be the key to attract readers to a newspaper. Writing for The Conversation, Rachel Matthews, who has worked in the regional newspaper industry for 15 years and is a lecturer in Journalism at Coventry University, the UK, says that the national press is given more attention by both academia and industry despite regional titles dominating in terms of local readers and profits for much of UK newspaper history. A significant point she makes is: profit and community benefit are not incompatible. “Now, with cost cuts, digital editions and other concerns, it can be just as easy to forget about this community role which local newspapers have made their own – but equally, it needn’t be a choice between revenue and serving a community. The future of the local newspaper lies in it working in a way which supports its role as watchdog. By investing financially in and articulating clearly that it provides a service to the community, local newspapers can weather any changes,” she explains.

Matthews points to the new generation of ‘sociolocal’ newspapersthat would put community benefiton an equal footing with an element as important as circulation. It is not some distant dream or academic hypothesis, she says, providing the examples of the family-owned Isle of Wright County Press and the cooperative-run West Highland Free Presswho “have written this relationship into their business model, and are working to preserve community values while turning a profit”. “If these newspapers are to have a sustainable future, they need to be rescued from the tug of love battle between profit and community which has beset them for 70 years.”

A report prepared for the Geraldine R Dodge Foundation by Jessica Crowell and Kathleen McCollough talks about the importance of running focus groups in the local news community.
As newsrooms reinvent their business model, design new products and services, and invest in community engagement efforts, it is critical that they listen deeply to their communities, they suggest. According to them, focus groups are one model of listening that can be very effective in gathering feedback from a cross-section of people who represent different voices and stakeholders in an area. “The feedback gave newsrooms the confidence to test new ideas and take risks that otherwise might have seemed like blind experiments. We believe that these kinds of focus groups can be important tools for newsrooms to listen to their communities.”


Steve Gray, VP of Strategy and Innovation at Morris Communications in the USA, writing for the WAN-IFRA website, says that as the relentless decline in ad revenues empties more and more newsroom desks, there’s been a little-noted side effect: waning commitment to locally written editorials. Gray intends to make the case for strong local opinion writing as a key element of community journalism, which creates value. Narrating his experience as an editorial writer, he says he came to understand that the most important editorials were those that unravelled community issues with a combination of facts and logic borne of a desire to raise the common good.

Sunday, February 26, 2017

Print still scores, but newspapers need the money to play game

Writing for The Guardian website, Roy Greenslade says print (still) remains a favourite with readers. He refers to a new study that finds newspapers are read for an average of 40 minutes a day, outstripping by a wide margin the time spent on online reading. If that is the position in the developed world, the amount of time spent on reading a newspaper in a country like India could be far more, which must surely be heartening for newspaper owners and publishers.

Greenslade thinks “print in future will largely serve a niche market (a reality already for magazines)”. An educated, affluent elite will most likely be prepared to pay for the pleasure of getting ink on their hands, he says. What he finds worrying, however, is “whether anyone can find a business model to support independent, trustworthy, quality journalism on a large enough scale to stage a daily national conversation”. A question many of those in the know about the media here have also been asking.

Greenslade finds the growing use of social media to access news “equally problematic”. He refers to his colleague at City, University of London, Neil Thurman, who has just published a study, Newspaper Consumption in the Mobile Age, which shows that 89 per cent of newspaper reading is still in newsprint, with just 7 per cent via mobile devices and 4 per cent on PCs.  Thurman’s research, Greenslade points out, shows that while newspapers are read for an average of 40 minutes a day, online visitors to the websites and apps of those same newspapers spend an average of just 30 seconds per day.

A fair wind seems to be blowing for newspapers Down Under as well. Fairfax Media, while announcing a half-year profit, plans to keep printing newspapers, says a report on The Guardian website. Fairfax chief executive Greg Hywood says the company will keep printing the Sydney Morning Herald and the Age “for some years yet”. The report mentions the publisher radically restructuring the way the papers are run.

In India, print continues to be robust, especially in the vernacular. The newspaper reading habit dying all too quickly is not only unthinkable in these parts, it is also highly unlikely. When television arrived years ago, doomsayers predicted the death of print. That never happened. A similar sentiment was expressed when the Internet boom occurred. But the printed newspaper held out strongly. And there are still millions in India who cannot do without the morning newspaper over a cup of tea or coffee.

However, there is some amount of uncertainty prevailing especially after the ABP Group had many journalists leave and the Hindustan Times closed down a few of its smaller editions. A senior marketing executive in The Hindu I spoke to yesterday said the newspaper was going through tough times. It may well be that most leading newspapers are facing a similar situation. Could it be the demonetisation effect? There seem to be no remedies in sight to get revenues back on track. It will be interesting to see how it all plays out in the days and weeks ahead.  


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Can Mark Zuckerberg really fix journalism? Well, Emily Bell, director at the Tow Center for Digital Journalism at Columbia Journalism School, writing for the Columbia Journalism Review, says “what independent journalism needs more than ever from Silicon Valley is a significant transfer of wealth”. It is not necessarily enough just to re-energise existing institutions (although the involvement of Jeff Bezos and his money at The Washington Post has been, from a civic and journalistic point of view, wholly beneficial), she says, adding that Zuckerberg has “a chance to make a generational intervention which will dramatically improve the health of America’s journalism”.

America, in Bell’s view, needs a radical new market intervention similar to that made by the UK Government in 1922 when it issued a Royal Charter and established the BBC. “Remaking independent journalism requires funding that is independent of individuals or corporations, has a long-time horizon built into it, and offers complete independence and as much stability as possible. If, instead of scrapping over news initiatives, the four or five leading technology companies could donate $1 billion in endowment each for a new type of engine for independent journalism, it would be more significant a contribution than a thousand scattered initiatives put together.” 

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After 10 months of testing headlines seriously, The New York Times has started slicing its audience into finer segments, albeit informally, says Max Willens on the Digiday website. The right headline can drive exponentially higher traffic to a story, which is why publishers big and small are optimising their headlines not just on social media or their owned and operated properties but inside third-party recommendation widgets too, he says. What’s less common, he adds, is optimising by device. While some publishers have toyed with using different headlines inside their mobile apps, fewer are showing headlines to mobile readers that differ from the headlines shown to readers accessing their sites from desktop computers, or from the ones that appear in newsletters, he points out. Most haven’t taken the step because muddling through reader data on that level requires dedicated analytics and support for the work.